AbsoluteCare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the United States. Since 2000, they have enabled the treatment of thousands of chronically ill patients by using innovative health management tools.
AbsoluteCare works heavily with insurance providers and, as a result, is responsible for a large amount of Protected Health Information (PHI). To safely store this data in their warehouse and properly process the information, it’s essential for the healthcare provider to guard against potential threats.
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Challenge
AbsoluteCare was growing rapidly and quickly realized its IT environment was inadequate. From infrastructure and data management to security and compliance, AbsoluteCare’s IT systems needed to be modernized.
Since the healthcare provider works with large health insurance companies, an often-overlooked part of business operations is data management. To deliver quality patient-facing programs and associated technologies, data is needed to provide a solid return on investment (ROI). As a result, the healthcare provider needs to analyze vast amounts of Protected Health Information (PHI) for payers routinely — data which needs to be securely stored.
In addition to these challenges, AbsoluteCare required support managing the day-to-day operations of their infrastructure. As the organization grew rapidly, their infrastructure had to evolve as well. The company realized it needed to reduce reliance on its own dated technology stacks and start with a clean slate.
Further complicating matters, cybersecurity was being handled by multiple partners, which increased cost, risk, and complexity. AbsoluteCare’s previous vendor failed to offer the proper level of transparency for managed security functions including logging, monitoring, and alerting, which meant the company could not confidently present evidence of strong security practices to assessors and auditors.
And finally, the healthcare provider needed to achieve HITRUST certification. Two years after rebuilding their IT infrastructure, AbsoluteCare achieved that goal. However, additional HITRUST requirements with a higher level of compliance were added in the coming years.
AbsoluteCare had matured to the point where they needed to be able to securely scale faster in order to address expanding requirements related to their rapid business growth, such as increased staff, increased PHI data, and growing compliance requirements.
Solution
After a thorough vetting process, AbsoluteCare turned to Ntirety to find the best, multi-faceted solution to meet their data, infrastructure, security, and compliance needs. Being able to solve challenges across multiple IT functions played a significant role in the selection process.
Ntirety’s Managed Database Service provides day-to-day management of AbsoluteCare’s data warehouse while handling security in a comprehensive manner, which clearly separated Ntirety from other vendors. Ntirety was able to provide a complete and transparent solution that gave AbsoluteCare confidence and peace of mind.
“Our data is extremely important to us and our partners, and we cannot afford for it to get in the wrong hands. We are grateful for our partnership with Ntirety, who keeps our data safe and protected from unknown threats.” Chris Becker, National IT Director, AbsoluteCare
Ntirety’s Cloud Operations keeps AbsoluteCare reliably connected to high performing servers, systems, and virtual desktops. The service includes upgrades, updates, and network and system support.
Ntirety’s Managed Detection and Response with Endpoint Protection provides around-the-clock monitoring and protection of its network environment and includes access to dashboards that provide much-needed visibility into security activity.
Ntirety’s Disaster Recovery as a Service (DRaaS) additionally safeguards the healthcare provider against disasters and downtime, by providing an offsite, secondary failover environment along with a strategy for speedy implementation to ensure uptime and secure data backups in the event of a disruption.
Compliance as a Service (CaaS) delivers continuous compliance program management, enabling AbsoluteCare to adapt to evolving regulations, navigate compliance audits and maintain security and regulatory adherence.
Results
Ntirety provided a robust solution across AbsoluteCare’s IT environment, from primary infrastructure to robust backup, to disaster recovery. Ntirety aided the business in maintaining a strong security posture and provided deep domain expertise that allowed them to manage everything down to onsite assets.
“Ntirety’s comprehensive security suite has been an impressive security shield for our business,” said Becker. “Additionally, we don’t have the budget to stand up our own internal infrastructure or internally hire the expertise required to protect against today’s artful criminals.”
With the growing volume of PHI data and the number of servers, a reliable provider was a must. Through Ntirety, AbsoluteCare gained full visibility and access to activity in its security infrastructure, which has led to a greater understanding of criticality levels, enabling the team to properly adjust and alert. In addition, AbsoluteCare complies with HITRUST requirements because of Ntirety’s help in securing data.
