Michigan Mutual is a mortgage broker founded in 1992 by brothers Mark and Hale Walker. Over the past few decades, the business has expanded across 35 states and now has a total of 100 Mortgage Loan Advisors. As a company that handles financial information, being able to quickly communicate with customers while keeping personal data secure is a top priority and core to their value proposition. The challenge is having all the right tools and technology in place to compete with big players and some nimble smaller ones.
Michigan Mutual had to move their back-office IT servers from their office suite to a data center that they owned and operated. Over time their server, storage, and network set-up became outdated. A decision had to be made on how to make sure data management was as efficient as possible in the spring of 2017.
To free up their time, and increase availability and security, Michigan Mutual turned to Ntirety for a virtual desktop services solution (VDI) and moved everything from their own data center to be on Ntirety’s VDI and DR infrastructure. The VDI and on-prem DR Solution moved to Ntirety in August 2017. In June 2018 their applications and back-office were also moved to be fully handled by Ntirety.
With Ntirety onboard, the mortgage company now has more uptime and availability to focus on other business operations. The migration to Ntirety’s data center gives the Michigan Mutual team more servers and desktops that are available all the time and running at peak performance.
Centralized administration and cloud desktop means that regardless of what happens in any individual area, employees can just go somewhere that has internet, and they’re back up and running.
“We have been fortunate in the fact that the Ntirety team has been able to focus and to get attention to things quickly to help us get results,” Michigan Mutual EVP and CIO Bruce Clarke said.
The reliability, communication and support from Ntirety has helped Michigan Mutual to feel valued as a customer and feel confident in the Ntirety solution. That confidence allows the Michigan Mutual team to stay focused on being competitive in the market rather than worrying about managing their infrastructure.
Read the full case study here for more details about how the Ntirety solution helped Michigan Mutual gain uptime.
